Omnela operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Omnela is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information.

Personal Information We Collect or Process

We may collect or process the following categories of personal information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment details and transaction information.
• Account information including your username, password, preferences, and settings.
• Transaction information including the items you view, add to cart, purchase, return, exchange, or cancel.
• Communications with us including information you provide when contacting customer support.
• Device information including your device, browser, IP address, and other identifiers.
• Usage information including how you interact with and navigate the Services.

Personal Information Sources

We may collect personal information:

• Directly from you when you use the Services, place an order, create an account, or contact us.
• Automatically through cookies and similar technologies.
• From Shopify, service providers, partners, and other third parties.

How We Use Your Personal Information

We may use your personal information to:

• Provide, tailor, and improve the Services.
• Process payments, fulfil orders, arrange shipping, and handle returns or exchanges.
• Communicate with you and provide customer support.
• Send marketing and promotional communications where permitted.
• Detect, prevent, and investigate fraud or security issues.
• Comply with legal obligations and enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information:

• With Shopify, vendors, payment processors, fulfilment partners, shipping providers, IT providers, and customer support providers.
• With marketing and advertising partners.
• When you direct us or consent to the disclosure.
• With our affiliates or corporate group.
• If required by law, legal process, or to protect our rights, users, or business.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to Shopify and third parties located outside your country of residence. To learn more about how Shopify uses personal information, you can review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

Third Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content of these third-party websites. You should review their privacy policies before providing any personal information.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we can request deletion.

Security and Retention of Your Information

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Request a copy of your personal information.
• Opt out of marketing communications.

You may exercise these rights by contacting us using the details below.

If you reside in Australia, you may also have rights under the Australian Privacy Act and Australian Privacy Principles.

If you reside in the UK or European Economic Area, you may have additional rights, including the right to object to processing, restrict processing, or withdraw consent where applicable.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below.

If you are located in Australia and are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.

International Transfers

We may transfer, store, and process your personal information outside the country you live in, including where our service providers, Shopify, or partners operate.

Where required, we take appropriate steps to protect your personal information in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. We will update the “Last updated” date when changes are made.

Contact Information

Store name: Omnela
Company name: Pawzz
Company Address:
Louise de Colignystraat 76, 2404 GV, Alphen aan den Rijn, Netherlands
Warehouse Address:
21 White Street, Wangaratta, Victoria, 3677, Australia
Company nr.: 96033274

Phone: +61257013358
Email: support@omnela.com

Customer service hours (AEST):
Monday to Friday: 09:00 AM – 05:00 PM
Saturday and Sunday: Closed

We aim to respond to your inquiries within 24 hours.