At Omnela, we’re proud to serve customers across Australia with reliable and efficient shipping. Please read below for everything you need to know about how we ship your fashion finds.

1. General shipping information

We currently ship throughout Australia.

Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.

2. Processing time

Orders are typically processed within 2–3 business days, Monday to Friday, excluding weekends and public holidays.

During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any significant delays.

3. Shipping rates

Free shipping – We offer free shipping on all orders, with no minimum purchase.

4. Estimated delivery times

Here’s what to expect once your order is placed:

• Processing time: 2–3 business days, Monday to Friday
• Transit time: 4–9 business days, Monday to Friday
• Total delivery time: 6–12 business days
• Order cutoff time: 6:00 PM
• Time zone: AEST, Australian Eastern Standard Time

Please note: Delivery times are estimates and may be affected by carrier delays, public holidays, high order volumes, or extreme weather conditions.

5. Shipping restrictions

We do not ship to PO Box addresses, military addresses, or restricted areas. Certain items may be subject to shipping restrictions depending on Australian regulations or carrier restrictions.

6. Failed delivery or returned packages

In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or damaged packages

If your package is lost or damaged in transit, please contact us immediately by email at support@omnela.com. We will work with the carrier to investigate the issue and find a solution as soon as possible.

8. Shipping policy updates

We may update this Shipping Policy from time to time to meet advertising platform requirements or to improve our service. The latest version will always be available on this page.

Contact Information

Store name: Omnela
Company name: Pawzz
Company Address:
Louise de Colignystraat 76, 2404 GV, Alphen aan den Rijn, Netherlands
Warehouse Address:
21 White Street, Wangaratta, Victoria, 3677, Australia
Company nr.: 96033274

Phone: +61257013358
Email: support@omnela.com

Customer service hours (AEST):
Monday to Friday: 09:00 AM – 05:00 PM
Saturday and Sunday: Closed

We aim to respond to your inquiries within 24 hours.