Overview

Welcome to Omnela. The terms “we”, “us” and “our” refer to Omnela. Omnela operates this store and website, including all related information, content, features, tools, products and services in order to provide you with a curated shopping experience (the “Services”). Omnela is powered by Shopify, which enables us to provide these Services to you.

These Terms of Service, together with any policies referenced herein (the “Terms”), describe your rights and responsibilities when using our Services.

Please read these Terms carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.

1. Access and account

By using our Services, you confirm that you are at least 18 years old or the age of majority in your jurisdiction. You may allow minors to use the Services only under your supervision.

To use certain features, you may be required to provide personal information such as your email address, billing details, and shipping information. You agree that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Accounts may not be transferred, sold, or shared.

2. Our products

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device will display colours or product details exactly as intended.

All product descriptions are subject to change without notice. We reserve the right to discontinue products or limit quantities at any time.

3. Orders

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.

An order is only confirmed once payment has been received and processed. Please review your order carefully, as cancellations may not be possible after processing.

All purchases are subject to our Return and Refund Policy.

You confirm that purchases are for personal use and not for resale.

4. Prices and billing

Prices may change at any time without notice. Unless otherwise stated, prices do not include shipping costs or applicable taxes.

You agree to provide accurate payment and billing information and authorise us to charge your selected payment method.

5. Shipping and delivery

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or external factors.

Risk of loss transfers to you once the order has been dispatched.

6. Intellectual property

All content on this website, including text, images, and branding, is owned by Omnela or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

7. Optional tools

We may provide access to third-party tools. These are offered “as is” without any warranties, and use of such tools is at your own risk.

8. Third-party links

Our Services may include links to third-party websites. We are not responsible for the content, policies, or practices of these websites.

9. Relationship with Shopify

Our store is powered by Shopify. All purchases are made directly with Omnela. Shopify is not responsible for transactions between you and us.

10. Privacy policy

Your personal information is handled in accordance with our Privacy Policy.

11. Feedback

Any feedback you provide may be used by us without restriction or compensation.

12. Errors and omissions

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

13. Prohibited uses

You may not use the Services for unlawful purposes or in violation of any applicable laws.

14. Termination

We may suspend or terminate your access to the Services at any time without notice.

15. Disclaimer of warranties

Our Services are provided “as is” without warranties, except as required under Australian Consumer Law.

16. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages. Nothing in these Terms excludes rights under Australian Consumer Law.

17. Indemnification

You agree to indemnify and hold us harmless from any claims arising from your breach of these Terms.

18. Severability

If any provision of these Terms is found to be invalid, the remaining provisions will remain in effect.

19. Entire agreement

These Terms constitute the entire agreement between you and us regarding the use of our Services.

20. Assignment

We may transfer our rights under these Terms without notice. You may not assign your rights without our consent.

21. Governing law

These Terms are governed by the laws of Australia.

22. Changes to these terms

We may update these Terms from time to time. Continued use of the Services constitutes acceptance of any changes.

Contact Information

Store name: Omnela
Company name: Pawzz
Company Address:
Louise de Colignystraat 76, 2404 GV, Alphen aan den Rijn, Netherlands
Warehouse Address:
21 White Street, Wangaratta, Victoria, 3677, Australia
Company nr.: 96033274

Phone: +61257013358
Email: support@omnela.com

Customer service hours (AEST):
Monday to Friday: 09:00 AM – 05:00 PM
Saturday and Sunday: Closed

We aim to respond to your inquiries within 24 hours.